Member Service Representative

/Member Service Representative

Online, in our office, by phone, or @Work, Consumers Credit Union is ready to serve you. Locally owned since 1951, more than 78,000 members across lower Michigan choose us to help them achieve their financial goals and dreams. By simplifying banking through exceptional service, education and convenient technology, we make it easy for our members to choose how they want to bank.

For the past 30 years, Consumers has averaged 18 percent annual growth and accumulated more than $811 million in assets. This has allowed us to expand our foothold in Kalamazoo, Grand Rapids, the Lakeshore and Coldwater with member access to 30,000 free CO-OP Network ATMs nationwide. But more than that, our members and employees really do like us! Yearly member satisfaction surveys result in 98 percent satisfied and highly satisfied ratings. And we’re currently named the 2016 Medium Business “Best of the Best” Companies to Work For in the Nation. You'll love your job at Consumers Credit Union, one of the 101 Best Places To Work as reported by the Michigan Business and Professional Association. We appreciate your interest in joining our sales and service team, where providing exceptional member service is our core philosophy.

Many careers are available at Consumers, including retail sales, administrative, finance, and marketing. At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusually high level of camaraderie. Career opportunities abound in our expanding organization.

About the Position:

Our Member Service Representatives (MSR) are responsible for providing superior member service and sales to enhance member relationships and exceed member expectations. MSRs assist members with basic financial questions and concerns, open new accounts, handle loans and being our members, full-service representative.

What we ask of you:

As a MSR, you will assist members with basic financial transactions and open new accounts, including IRA accounts. You will originate loan applications, make recommendations for approval and denial, and obtain application loan documents for successful loan closings. You will be responsible for possessing a working knowledge of business accounts and services and perform account maintenance when necessary. You will cross-sell credit union products and services, recognize and act upon referral opportunities to achieve individual sales goals.

The Experience:

We ask that you have excellent written and verbal communication skills, excellent listening skills, provide a professional image, ability to solve problems in a timely manner and diffuse difficult member interactions, good empathy skills, and have a working knowledge of current technology and business structures. We also require that you have availability until 6:30pm on weekdays and Saturdays until 12:30pm.
Must haves:
You must be genuine (sincere, honest and authentic), be passionate (love what you do), be purposeful (resolved and determined), like to be the solution (innovative and empowered), and be a servant leader (lead yourself and others well).